Friday, June 13, 2008

The Music Lies

Presently on the phone, on hold, waiting to talk to an IRS "customer" service representative. Listening to the light happy strains of the Nutcracker Suite, which belies the reputation of the agency; should be something more like a funeral dirge.

But "customer" service representative? Seems to me that if I'm a customer, I ought to be always right, as well as free to take my business elsewhere. Could that be a euphemism? Say it ain't so!

At least this time, the "anticipated wait time" is only 10 to 15 minutes.

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